1. A confirmation email of your order details will be sent to you once we received your order. We will begin to process your order as soon as possible.
2. A tracking number will be sent to you by email once your item is shipped out.
3. To check shipping details, please see the following table.
| Region | Shipping Cost | Processing Time | Delivery Time |
|---|---|---|---|
| USA | Free shipping | 1-2 Business Days | 3-5 Business Days |
| UK | 1-2 Business Days | 5-7 Business Days | |
| CA | 1-2 Business Days | 6-8 Business Days | |
| AU | 1-2 Business Days | 5-7 Business Days | |
| SG | 1-2 Business Days | 4-5 Business Days | |
| Other Countries | 1-2 Business Days | 7-10 Business Days |
Due to the current global pandemic, orders shipping to some areas are experiencing a delay. If you have any questions about your parcel, please contact us at support@ikoffy.com.
*All of our orders are shipped via DHL, FedEx, USPS, UPS, YunExpress, and other carriers, depending on your location.
Note
- The delivery time does not include the processing time required (a. which is usually; b. working days)
- We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
- Besides, we do not ship to the address below:
Puerto Rico, US Virgin Islands, US Minor Outlying Islands, Guam, American Samoa and Northern Mariana Islands, Alaska, Hawaii. - Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
- Occasionally, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at support@ikoffy.com to get help.
Holiday Delivery Time
- Why my shipping status not move?
It doesn't mean your order has not been shipped out. We ship out all of the orders in 2 business days. This situation may happen because of the high volume of shipments sent through USPS & UPS during the holiday season. Please contact us if USPS lost your package, or you haven't received your order in 14 days. - If the tracking shows delivered but the orders are not in your mailbox or it has been a few days but still no update on the tracking, please notify us to solve this issue and make sure you will get the package.