Coverage starts on the original order purchase date.
EdiBot Ink Care
One Cartridge Refresh. One Less Thing to Worry About.
Ink Care gives the original purchaser one cartridge replacement during 12 months of coverage, with a clear return and replacement path when a fresh cartridge is needed.
Coverage summary
Ink Care at a glance
Each Ink Care plan provides one replacement cartridge.
Coverage is tied to the purchaser and covered order.
The original covered cartridge must be returned.
One clear path
How replacement works
Submit one request, return the covered cartridge and receive a new compatible cartridge after verification.
-
Submit Your Request
Complete the Ink Care form with your order and shipping information.
-
Receive Return Instructions
US customers receive a prepaid label. Customers elsewhere receive instructions based on local logistics.
-
Send Back Your Cartridge
Return the original cartridge associated with the covered order.
-
Receive the Replacement
After our warehouse receives and verifies the return, we ship a new compatible cartridge.
Service policy
Complete Ink Care terms
Review eligibility, shipping, exclusions and how the one replacement benefit is completed.
Coverage period and eligibility
Coverage lasts 12 months from the original order purchase date. The original purchaser may request one replacement for any reason during that period.
One replacement benefit
Each Ink Care plan provides one replacement. Shipping the replacement consumes the benefit and does not start a new service term.
Return requirement
The original covered cartridge must be returned and verified before the replacement ships.
US shipping
For US orders, iKoffy provides the prepaid return label and covers shipment of the replacement cartridge.
Orders outside the US
Support confirms return instructions, costs and availability according to local logistics before the return proceeds.
Ineligible requests
A request is not eligible when the original cartridge cannot be returned, the cartridge is not tied to the covered order, the benefit was already used, coverage expired or the original order cannot be verified.
Relationship to warranty
Ink Care is a separate value-added service and does not replace the EdiBot product warranty or applicable consumer rights.
Quick answers
Ink Care questions
Can I request a replacement for any reason?
Yes. The original purchaser may request the single replacement for any reason during the coverage period, provided the original covered cartridge is returned.
When does the 12-month period begin?
The coverage period begins on the original order purchase date.
When will my replacement cartridge ship?
The replacement ships after our warehouse receives and verifies the returned cartridge.
Who pays for return and replacement shipping?
For US orders, iKoffy covers the prepaid return label and replacement shipment. For orders outside the US, support confirms instructions, costs and availability according to local logistics.
Dedicated Ink Care support
Start an Ink Care request
Provide the covered order and return details so the Ink Care team can review your request.