退貨、換貨和保修

This policy applies to all physical products purchased through the official iKoffy website, including devices, other equipment, accessories, and consumables.

For products purchased through an authorized retailer or another platform, please contact the original seller to request a refund.

Refunds for additional services, such as consumable replacement plans or extended warranties, whether purchased separately or provided as a benefit, are governed by the specific terms disclosed at the time of purchase.

For products that meet the return requirements, you may contact customer support to request a return and refund within 30 days of delivery.

Whether your request is within the return period is determined by the date you first clearly request a return. After submitting your request, please return the product to the address and in accordance with the shipping instructions confirmed by our support team.

The 30-day return guarantee and the product warranty apply separately. The warranty period is not the return period. A 1-year warranty, or an 18-month warranty after registration, does not mean that you may return a product for a refund at any time during that period.

After 30 days from delivery, we do not accept standard return and refund requests for reasons unrelated to product quality, such as personal preference or no longer needing the product. This also applies to orders delivered more than one year ago.

If a product develops a fault, we will assess the issue under the warranty terms applicable at the time of purchase, any extended warranty coverage, and applicable law. Warranty remedies may include repair, replacement, or a refund where appropriate. Requesting a refund does not automatically make you eligible for one.

Products delivered more than one year ago that are still covered by a valid extended warranty remain eligible for service under the applicable warranty terms. An extended warranty does not restart or extend the standard return period.

Once the warranty has expired, if no other applicable protection is available, we may offer technical support and information about paid repair options. Any charges will be explained and require your agreement before the service proceeds.

Valid service claims submitted during the warranty period that remain unresolved will continue to be handled under the applicable warranty terms. They will not be closed solely because the warranty expires while the claim is being processed.

This section does not affect your statutory consumer rights.

Returns for personal reasons must meet the following conditions:

• Devices, other equipment, and standard accessories may be opened and reasonably tried out.
• Products must be clean, include all supplied accessories, and be free from damage caused by misuse, drops, or other improper handling.
• When returning a complete set or bundle, please also return the accessories and gifts supplied with it.
• We recommend using the original packaging. If it is no longer available, please use alternative packaging that adequately protects the product.

Separately purchased consumables, such as ink cartridges, ink, and filter materials, must be unopened and unused when returned for personal reasons. Opened or used consumables cannot be returned for personal reasons.

Normal use of consumables supplied with a device during a reasonable trial will not, by itself, be a reason to refuse a return of that device within 30 days.

If a product has a quality issue, arrives damaged, or is the wrong item, opening or using it does not automatically make you ineligible for support. We will handle the matter according to the circumstances and applicable terms.

For exchange requests, please contact support@ikoffy.com so our team can review the request and explain the next steps. Where an exchange involves a return and refund, the return requirements and shipping terms on this page apply.

Product issues reported after the 30-day return period are assessed under the applicable warranty terms, extended warranty coverage, and applicable law.

Please email support@ikoffy.com and provide:

• Your order number or other valid proof of purchase.
• The name of the product you wish to return.
• The reason for the return.
• Relevant photos or videos if the request concerns a quality issue, damage, or an incorrect item.

Our support team will review your request and provide the return address and shipping instructions. Please pack the product securely and keep your proof of shipment and tracking number.

Please contact customer support for return instructions before shipping. Do not send your return directly to the sender address shown on the original package.

For returns confirmed as eligible for a refund, we will refund the amount actually paid for the returned product.

Shipping costs are handled as follows:

Personal preference, ordering by mistake, or no longer needing the product

• Original shipping charges: Original shipping charges paid are non-refundable. If the order originally qualified for free shipping, we will not deduct the cost of the initial shipment.
• Return shipping costs: Paid by the customer.

Quality issue, damage on arrival, or an incorrect item

• Original shipping charges: We will refund the applicable original standard shipping charges.
• Return shipping costs: iKoffy will cover the necessary costs.

When iKoffy is responsible for return shipping, we will provide a prepaid return label or agree in advance on another shipping method and reimbursement arrangement.

After receiving the returned product and confirming that it meets the return requirements, we will process your refund within 5–7 business days.

Refunds are normally issued to the original payment method. The time it takes for the funds to appear in your account depends on your bank or payment provider and may be later than the date we process the refund.

If the returned product does not meet the refund requirements, we will explain the reason and the next steps.

If you have received a refund confirmation but the funds have not arrived, please first check with your bank or payment provider. If you still need help, contact support@ikoffy.com.

我們對我們的產品的耐用性和工藝充滿信心。這就是我們為所有產品提供 1 年保固的原因。我們的保固涵蓋正常使用條件下的任何製造缺陷。

1. 聯絡我們：請透過support@ikoffy.com聯絡我們的客戶服務團隊，並提供您的訂單號碼和問題描述。
2. 評估：我們的團隊將評估問題並指導您完成後續步驟，可能包括維修、更換或退款。

我們重視我們的客戶並希望為您提供更多的安心。只需在我們的網站上註冊，您就可以享受額外 6 個月的保固期，將您的總保固期延長至 18 個月。

如果在保固期內依照說明書中規定的正常使用方式故障，請聯絡我們的客戶服務中心。即使在保固期內，以下情況也可能需要收費維修：

• 因誤用、不當維修或改裝而導致的故障或損壞。
• 購買後因跌落或運輸而導致的故障或損壞。
• 由於火災、地震、水災、雷擊或其他自然災害，以及污染或使用未經授權的電源（電壓、頻率）而導致的故障或損壞。
• 並非從 iKoffy 及其授權零售商和合作夥伴處購買。
• 缺少購買收據、採購訂單號碼或其他原始購買日期證明。
• 用於一般家庭用途以外的目的（例如商業用途）時發生故障或損壞。
• 因使用而造成的刮痕、污垢或變色。
• 電池、真空雙層杯、杯蓋、杯蓋墊圈不在保固範圍內。

This policy does not limit your rights under applicable consumer protection laws. Where applicable law provides otherwise, those legal requirements will apply.

Policy updates will not retroactively reduce the rights granted to existing orders at the time of purchase.

感謝您選擇 iKoffy。我們期待為您服務並確保您獲得最佳的咖啡體驗。